HALF of Brits don’t trust hotel room hygiene post lockdown

Ivan Ivanov, Managing Director of End of Tenancy Cleaning, who also provides
Coronavirus cleaning services, has commented on the findings:
“Cleanliness has always been paramount to good customer service, retention of customers, as well
as enticing new customers to a hotel. When going on holiday, your hotel room and its facilities
become a home away from a home.
And post-COVID is no different. Now more than ever, travellers will be looking at customer reviews
and hotel policies to ensure where they intend to stay is upkept to the highest level of cleanliness
and hygiene to ensure a safe stay. If it’s not, then hotels could find their businesses suffering, and
once the factor of cleanliness is reviewed, it can be very hard to bounce back.
It’s quite clear that Brits are keen to inspect their own hotel room, even if they trust it to have been
cleaned to the highest standard. The fact more than half are willing to do so, just goes to show how
important it is for hotels to thoroughly clean the rooms before customers arrive and avoid
complaints and issues of compensation if the standards are not met.”