Gant Travel Selects Aimendo’s Orchestrator, a Novel Free Text Omni-Channel Bot Platform

Email travel requests comprise a component of every corporate agency’s offering. Because of their unstructured nature, email service requests remain one area where agencies must employ significant manual labor to address. This aspect drives additional cost and productivity limits that can hamper agency efficiency and customer experience. Using Aimendo’s latest technology, Gant launched a pilot to parse email to streamline booking and service requests.

The pilot aimed to prove that Aimendo’s system could identify critical information in email travel requests. „Over the past two months, we confirmed Aimendo’s ability to identify, monitor, and extract customer intent and actionable booking and ticketing data on our tech stack; we’re excited about the success and potential this brings to Gant Travel,” says Patrick Linnihan, Gant’s CEO and President. In the next phase of the pilot, Gant will connect the data extracted by Aimendo to machine-readable traveler profiles and corporate travel policies to produce travel reservations via Gant’s tech stack.

„Our shared vision has always been to harness the power of artificial intelligence to create a „Bot Army” to turbocharge the work of a corporate travel agent. We look forward to building on this experience to drive Gant’s team’s productivity further and to power a new generation of customer experience on emailed travel requests.” said Vic Pynn, Co-founder of Aimendo.