In Almaty and Nur-Sultan, departure and arrival escorts will meet passengers at designated entrance and exit points within the terminal, with assistance provided for baggage handling, check-in and boarding. In Frankfurt, passengers using the transit service will be met by the escort at the aircraft door or entrance to the terminal, with expedited transfer procedures to the connecting flight for both passengers and their baggage. The fee for the Meet & Greet service is Euro 40 (Tenge 20,000) per passenger at all three airports.
For more information about the service and details on how to book, please visit https://airastana.com/kaz/en-US/My-Booking/Meet-Greet

